Software As A Service Agreement Definition

A service agreement or cloud service agreement is a license agreement that gives a subscriber the right to access and use hosted services. It is different from a software license agreement that grants the licensee the right to copy the licensed software. A service level agreement (SLA) defines the level of service a customer expects from a provider and defines the metrics against which that service is measured and the corrective actions or penalties if the agreed service levels are not met. . . .

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